24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance promptly, that's why our cloud hosting services include 24/7 support along with various means of contact. If you don't have an account yet, you can give us a call or come on our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up obtaining a service which you cannot use effectively. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs further investigation. In contrast to the vast majority of suppliers that you can find today, we answer to all of the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated service that we supply come with 24/7 customer and technical support, which means that regardless of what issue you experience, you are able to get in touch with us and we'll help you without delay. Our guaranteed answer time for each e-mail message or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 minutes. Furthermore, we have telephone support with multiple local numbers around the globe and a live chat, so you are able to get in touch with us and find additional info about our solutions even if you don't have an account yet. We can help you with any kind of question or an issue you have - payment methods, plan features, e-mail configuration, web hosting account settings, and many others. If you employ our services, you will not ever have an issue where you should wait for a couple of days to get a problem solved like you'll have to do with many other companies.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or forany difficulties and / or questions with regard to the pre-installed software the server comes with. If you haven't purchased a VPS server package yet, you're able to learn more details about our solutions by giving us a phone call or by using our live chat service. For more tech issues, you are able to send an e-mail message or open a ticket via your billing Control Panel and you'll receive support within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases does not extend past thirty minutes. If you need assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to every single VPS plan and our admins can help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone if you operate a whole server, so each dedicated server that we provide comes with 24/7 support with one-hour answer time guarantee whatever the problem. This service is absolutely free for any difficulties with your server or the software that was installed by our admins during the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you could send an e-mail message, and the actual reply time for either of these rarely surpasses thirty minutes since we have admins available 24-7-365. If you want general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you will be able to add to your server plan through the billing Control Panel.