Integrated Ticketing System in Cloud Hosting
Our cloud hosting service feature an integrated ticketing system, which is an essential part of our custom-created Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different admin dashboards. If you have any pre-sales or technical questions or any problems, you can post a ticket with just several clicks without the need to leave your Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you fix any particular issue before you actually submit a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more convenient to manage everything in one single location, which is the reason why we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to manage the communication with our client care staff together with your files, which means that you won’t have to remember one more sign-on name for another interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files within your account. On top of that, you can go through older tickets using an intelligent search filter or read applicable knowledgebase articles, which include solutions to commonly experienced predicaments. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just one hour, so there’ll always be someone to help you out.