In case you have ordered a web hosting plan and you’ve got certain questions relating to a particular function/feature, or if you have bumped into a certain challenge and you need support, you should be able to contact the respective support staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, as the most efficient way to resolve an issue most often is to submit a ticket. This kind of correspondence makes the replies sent by both sides simple to follow and allows the customer support team representatives to escalate the situation in case, for instance, a server admin must become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you’ll need to use at least two separate accounts to contact the client service team and to actually administer the hosting space. Non-stop switching from one account to another can be a burden, not to mention the fact that it takes quite a long time for the majority of hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting service feature an integrated ticketing system, which is an essential part of our custom-created Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different admin dashboards. If you have any pre-sales or technical questions or any problems, you can post a ticket with just several clicks without the need to leave your Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you fix any particular issue before you actually submit a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one single location, which is the reason why we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to manage the communication with our client care staff together with your files, which means that you won’t have to remember one more sign-on name for another interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files within your account. On top of that, you can go through older tickets using an intelligent search filter or read applicable knowledgebase articles, which include solutions to commonly experienced predicaments. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just one hour, so there’ll always be someone to help you out.