One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting service come with a 1-hour response guarantee, which implies that regardless of what enquiry or difficulty you might have, we will always be there to lend you a helping hand. The fact is, it seldom takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both technical and sales matters. Our customer support team representatives are available 24x7, even on weekends and legal holidays, which goes to say that you’ll receive quick assistance whenever you need it. We realize just how priceless time can be, so by the time we reply to your email or trouble ticket, we will have probed into the issue and, in case we haven’t discovered a solution, we will supply you with more information on what you have to do on your end, when the situation requires this. With our support services, you can rest assured that there will be someone to help you out momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our mega-fast support service. You will obtain an answer to any trouble ticket opened via the web hosting Control Panel or email sent to our technical and client support staff in no more than one hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes considerably less time to examine and fix a problem. We will give you more details in case the solution entails something that has to be done on your end. In case you contact us during weekends or official holidays, the response time will be absolutely the same and due to the fact that our support team is working 24-7-365, you will get quick help for practically any billing, technical or general issue regardless of the hour.