You will find plenty of cloud hosting companies available, but many of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you'll get via this way of communication will vary based on the provider - a few of them provide you with professional phone support, others offer general and customer support only since some issues are more time-consuming and it's much easier to be resolved via a trouble ticket, particularly if the situation has to be escalated. Nonetheless, it's good to know that you can always contact your website hosting provider as there are plenty of small-scale matters that can be resolved without difficulty and in a very timely manner through a phone call, not mentioning that you'll be able to get more info regarding the services before you become a customer.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hrs every day, you will be able to contact us and speak with our customer support representatives to find out more about the cloud hosting service that we provide and ensure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we have phone numbers on three different continents and you're able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already a customer, you can call about general and billing matters, and even about some technical issues. If the situation is strictly technical or it can take longer time to investigate, you will have to employ our ticketing system, which will allow both you and our technical support team to monitor the details supplied by either side.

Phone Support in Semi-dedicated Servers

When you need more details for the semi-dedicated service that we provide, you are able to call any of the three support phone lines that we have around the world - in the U.S.A., the United Kingdom and Australia. In this way, you can check ahead of time whether our services are suitable for your web sites. If you are already our client and you own a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours a day about any type of billing or common matters. For entirely technical troubles you will be able to employ our ticketing system in order to get in touch with our technical support because someissues just require additional time to be taken care of, but we can help you on the phone with numerous minor tech problems as well, saving you time and efforts.