A 99.9% Server Uptime
Our cloud hosting system is based on a solid, top–notch hardware architecture and a significantly tweaked version of Linux. So, regardless of what your site is, or how many site visitors you’ve got, or even if there is a denial–of–service assault, our web hosting servers will remain up and running and your websites will stay accessible online.
All our cloud hosting service packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it is important to also build your own network infrastructure. For this reason, we set up a custom–configured internal network in each one of our datacenters. Relying on enterprise–class Juniper routers and switches, our internal network allows for faster–than–the–blink–of–an–eye data transfer speeds and is completely redundant.
In this way, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, no matter which web hosting plan you’ve opted for.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to decrease all potential risks with our cloud hosting packages and irrespective of the fact that we offer first–rate tech support, there are times when the customer is just not content with what we have to offer. Or he needs to upgrade to a more robust web hosting service, like a VPS server or even a dedicated server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t content, you will get a full refund.
24/7 Technical Support
We’ve mindfully selected each single member of our 24x7 support staff to make certain that we can offer you the very best tech support you can get. Each one of our tech support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they’re at your disposal 24x7 – you can touch base with them at any time and they’ll respond to you as soon as possible.
Their average support ticket response time is just 20 minutes, whereas with many other hosting companies you need to wait around for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be answered in under an hour.