Customer Support Channels
A 1–hour Response Guarantee
Giving high quality support in good time is our main priority, so we backup each cloud hosting service plan with a 1–hour ticket solution guarantee. Once you present a ticket or post a message, our customer technical support crew will do their best to deliver the most acceptable resolution for your case and to provide you with advice promptly.
A Top–quality Support Service
Our help and support service is delivered by a crew of proficient technicians who’re able to answer to your questions asap. You’ll be able to contact the tech support team by starting a support ticket from your Web Control Panel or by posting us an email. On working days, you may as well contact us on the phone or use the online chatting service.
An Intuitive Help Section
Our company has built–in a comprehensive information base into the Control Panel which enables you to have effective step–by–step details at any time. Each part of the Control Panel features its own contextual guide area showcasing a list of how–to content articles. We have also made videos to present you with a better visual representation of precisely how to complete any given process.