Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a one–hour response warranty for every trouble ticket or email that you submit to our help desk staff. We will quickly reply to all typical enquiries and forward right away the case to our admins in case further assistance is needed. If you order our Managed Servers package, we will complete any of the included server management tasks at a time that has been discussed with you in advance.
A Top–Notch Customer Care Service
We will be at your disposal 24x7x365 to answer any enquiries that you may have about our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance handling server administration tasks, you can have a glance at our Managed Servers package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Area
We have equipped the Web Control Panel with a detailed knowledge base, which features exhaustive explanations of its features and functionalities. Additionally, we have shot exhaustive video tutorials that will further disclose to you how to perform a particular operation or solve a regularly encountered issue. All the how–to articles and the video tutorials are readily reachable from every Web Control Panel section via the Help and Videos buttons located in the top right corner.