Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Web Control Panel you’ll find a detailed Help section featuring tons of articles and commonly asked questions. They are compiled by our support team of skilled technicians. Simply fill in your question and our clever software will give you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For those who would like to find out how to remedy a typically encountered issue by watching a video lesson, we’ve added a selection of video tutorials to our Web Control Panel. All the tutorial videos are brief and simple to comprehend. They offer step–by–step demonstrations of different website administration activities.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 client support service and include a 1–hour support ticket response time guarantee. Our accomplished technicians will be online 7 days a week and will solve any issue that you might chance upon within maximum 1 hour after the technical support ticket submission. In the majority of instances, a reply will be given to you within 20 minutes.