1 hour ticket response
Quick support is our principal task and this is why we’ve got a team of qualified customer support engineers who will be happy to provide a rapid solution to any question that you might possibly have. Just submit your tech support ticket from your Web Control Panel and we’ll reply within one hour at the latest. Actually, we strive hard and aim for a 20–minute ticket response time.
A Top–Notch Customer Support Service
Our customer support team representatives possess extensive experience in the cloud hosting service market and are proficient enough to offer a swift answer to your problem. If, however, the case at hand is not within the competence of a technical support engineer, the customer support ticket will be sent to a developer or admin for additional assistance.
A User–Friendly Help Center Section
To help you get a quick suggestion on how you can use a specific service, we have integrated a very intuitive Help Center section in our Web Control Panel. You can search through a wide selection of web hosting account administration articles and website administration articles, refer to the F.A.Q. database or check our step–by–step video tutorials.